Shipping Policy

Watches are held in limited numbers per reference. If the exact model and colourway you ordered has sold out we will email you within one business day with the alternatives we hold, or refund you in full to your original payment method — whichever you prefer. If you have any questions about specific shipping needs, please email us at shop@ta-collection.com. Orders are not dispatched at weekends or on public holidays at the warehouse handling your order, and nothing leaves us while a payment authorisation is still pending. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or whatsapp. Orders are not shipped on weekends or holidays.

WHAT LOCATIONS DO YOU SHIP? Generally, we offer worldwide delivery for all the products on ta-collection.com. We provide shipping options to cater to different needs. Whether you prefer standard or express delivery, we have you covered. When you proceed to checkout, the shipping fee will be clearly displayed, taking into account the delivery location specified. This way, you can make an informed decision and proceed with confidence.  P.O Box addresses are not supported.

Shipping Charges We offer expedited shipping via DHL / Fedex and standard shipping service via Air Postal service.  Shipping charges for your order will be calculated based on your order quantity, location and choice of shipping service.  

Shipment confirmation & Order tracking You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

SHIPPING TO REMOTE AREA DHL and FedEx apply a surcharge to addresses they classify as remote, and expedited shipping does not include it. If yours is one, we will email you the exact amount before dispatch so you can decide how to proceed. If you are not sure about whether or not your address belongs to remote area, you are recommended to check at the website of the shipping company (either DHL / Fedex) before placing your order. If you are unsure, please feel free to contact us at shop@ta-collection.com, and we will check for you. You can also switch to standard shipping, which covers remote areas at no extra cost, or give us a different delivery address.  Standard shipping service covers remote area without extra costs.

RETURNED DELIVERIES If a courier cannot complete delivery — no one available to sign, or an address that turns out to be incomplete — the parcel comes back to us and we will contact you to send it out again.

TA-Collection would reserve the rights for charging any additional cost or expenses incurred from such arrangement.

If you are unable to collect your products within 90 days of stock availability / payment date (whichever earlier); or you have not provided us sufficient or precise instructions for delivery, under the circumstances of not affecting any rights or indemnity and at our discretion, said order is considered cancelled, and no refund will be issued. Where that happens because the delivery details given to us were incomplete or wrong, the resulting costs are yours to cover.

TA-Collection would reserve the rights of claiming any pending payments or corresponding expenses incurred due to such cancellation.

DAMAGED ITEMS IN TRANSPORT If there is any damage to the packaging on delivery, contact us immediately at shop@ta-collection.com via email.

CUSTOMS, DUTIES and TAXES TA-Collection is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Item Never Received Customers can contact us by email if he/she never received the item. We will contact our shipping department and delivery agent to find out the status of the product.

ANY OTHER QUESTIONS The shipping cost and delivery estimate that apply to your order are the ones displayed at checkout. If you have a question about delivery or the status of an order, email us at shop@ta-collection.com. TA-Collection reserves all rights and final decision in case of dispute.