General FAQs

How many years warranty do I have on my watch? We always work hard to solve any problem you might have with one of our products. We offer a limited 1-year carry-in warranty whose invoice has an order number mentioned, as that is used to claim a warranty with us. Warranty does not apply to misuse by not following the instructions properly, any accidental, misuse, or intentional damages causing malfunction, unauthorized repairing or modification done to the product, and improper voltage supply within the warranty period. The original serial number label affixed on the package and the original invoice must be presented at the time you require warranty service; Otherwise, such a warranty could be voided. If you have any questions, feel free to contact us.

How can I track my order after I've made a purchase? After placing an order, you will receive an email with your order details, a courier name, and a tracking number. You can use the tracking number to track the shipment anytime.

Do you ship to my country? At present, we provide worldwide shipping services through various shipping carriers, which vary depending on the country. If an item is out of stock, we will arrange for delivery as soon as the products are back in stock.

What payment methods are accepted on the online store? We accept a variety of payment methods, including Visa, American Express, MasterCard, and PayPal. For credit card payments, please use a guest account via PayPal.

Can I return or exchange my watch? Our top priority is to provide you with high-quality and well-functioning products. If you happen to receive a product that is defective or faulty, please refer to our Return and Refund Policy for more information. In the event that a replacement product is not available, we will credit your account.

Can I cancel my watch order? Once an order is placed, it is automatically processed and prepared for shipment. If you wish to cancel your order, please send us a cancellation request within 24 hours of placing the order, provided that the order has not yet been shipped. If the order meets these conditions, a 10% cancellation fee will be charged on the canceled amount. Once the shipment has been arranged, the order cannot be canceled. If you still wish to cancel your order after shipment, you will need to return the items to our facility before a refund can be issued. Please note that customers are responsible for all fees associated with the return of items, and a 30% restocking fee will be charged on the canceled amount. For more information, please refer to our Return and Refund Policy page.

If you wish to add more items to your processed order, we recommend placing a new order on our website. If you wish to reduce the quantity of items in your order, please note that this will be considered a partial cancellation and can only be done before the order is shipped. A 10% cancellation fee will be charged on the canceled amount.

What is the shipping policy for the online store? Our shipping policy varies depending on the destination and the shipping method selected. Refer to our Shipping Policy for more information.

How long does it take to receive my watch after placing an order? The shipping time for your watch depends on the destination and shipping method selected. Typically, orders are shipped within 2-3 business days, and delivery times can range from 3-7 business days for expedited shipping and from 10-15 days for standard shipping. Shipping time can be increased due to customs clearance, flight transit delay, or peak holiday season.

Is the delivery service provided on Sunday and public holidays? No, we are sorry that we do not provide delivery service on Sunday and public holidays.

If there’s extreme weather, will the delivery service be affected? In cases of severe weather, delivery services may be disrupted, which could cause potential delays. For additional shipping information, please feel free to contact us at info@ta-collection.com or WhatsApp: +852 5744 6229, or get in touch with the shipping companies directly.

Is it possible for me to collect my order from SF Station or Smart Lockers? (For Hong Kong only) For orders in Hong Kong, all orders are delivered through a shipping carrier chosen by our store. However, if you require a specific delivery arrangement, please contact us at info@ta-collection.com and we will assist you accordingly.

Do you offer gift wrapping or personalization services for watches? No, we do not offer gift wrapping or personalization services for watches. However, you might contact us for further discussion.

Can I get a discount on my watch purchase? We aim to provide you with the best deal for high-quality watches. We offer periodic discounts and promotions on watches. You can sign up for our newsletter to stay informed of the latest deals and offers.

Do I need to set up an account for the purchase? It is optional to register an account. When you log in to an account, your customer details will be stored and pre-filled when you check out on your next visit.

What should I do if I have more questions or concerns about my watch purchase? You can contact us through email or whatsapp, or through our website's contact form. We are here to assist you with any questions or concerns you may have about your watch purchase.

Our email: info@ta-collection.com

Phone: +852 5744 6229

WhatsApp: +852 5744 6229