General FAQs

Orders & Shipping

Where do you ship from?
To provide our customers with a uniquely curated, world-class collection of timepieces, all our orders are processed and shipped directly from our central logistics hub in Hong Kong.

How long will shipping take?
We currently ship to the United States, Canada, the United Kingdom, most eurozone countries, Switzerland, Australia, New Zealand, Hong Kong, Singapore, Malaysia, the Philippines, Thailand, Taiwan, Saudi Arabia and the United Arab Emirates (see our Shipping Policy), and we offer two tracked options:

• Standard International Shipping: typically arrives within 10–15 days.

• Expedited Shipping (DHL / FedEx): typically arrives within 3–7 business days.

The options, fees and estimate for your address are shown at checkout before you pay. These are estimates, and final delivery can be affected by the speed of local customs processing.

How can I track my order?
Absolutely. Once your order is dispatched, we will send you a shipping confirmation email containing your tracking number. You can use this to monitor your package's entire journey.

Payments & Pricing

What payment methods do you accept?
We accept payment through PayPal. You can pay with your PayPal account or, in most countries, with a debit or credit card through PayPal's checkout without opening a PayPal account.

Is your website secure?
Yes. Your security is our top priority. Our entire website, including the checkout process, is secured with industry-standard SSL encryption to protect your personal and financial information.

Returns & Warranty

What is your return policy?
We offer a 14-day return window from the date your watch is delivered. If you are not completely satisfied with your purchase, you may return it for a refund, provided the item is in its original, unworn condition with all packaging and documentation intact. For detailed instructions on how to start a return, please visit our full Return and Refund Policy for more information 

Can I cancel my watch order? Orders are processed and prepared for shipment automatically, so please email your cancellation request to shop@ta-collection.com as soon as possible. If the order has not shipped yet, we will cancel it and refund you. Once an order has shipped it can no longer be cancelled, but you can return it under our Return and Refund Policy after it arrives.

Cancellation and restocking fees. Customers in the United Kingdom and the European Economic Area pay no cancellation fee and no restocking fee. For customers in all other countries, cancellation requests must reach us within 24 hours of ordering, a 10% cancellation fee applies to the cancelled amount, and change-of-mind returns after shipment carry a restocking fee of up to 30% plus the cost of return shipping.

If you wish to add more items to your order, please place a new order on our website. Reducing the quantity of items in an order is treated as a partial cancellation and can only be done before the order ships; the fees above apply.

What is the shipping policy for the online store? Our shipping policy varies depending on the destination and the shipping method selected. Refer to our Shipping Policy for more information.

What if my watch arrives damaged or is faulty?
Please contact us at shop@ta-collection.com as soon as you notice the problem; within 48 hours of delivery helps us file any claim with the carrier. We will repair, replace or refund it at no cost to you, including the return postage. This is in addition to our limited 1-year TA-Collection warranty and does not affect your statutory rights.

Can I get a discount on my watch purchase? We aim to provide you with the best deal for high-quality watches. We offer periodic discounts and promotions on watches. You can sign up for our newsletter to stay informed of the latest deals and offers.

Do I need to set up an account for the purchase? It is optional to register an account. When you log in to an account, your customer details will be stored and pre-filled when you check out on your next visit.

What should I do if I have more questions or concerns about my watch purchase? You can contact us through email or whatsapp, or through our website's contact form. We are here to assist you with any questions or concerns you may have about your watch purchase.

Our email: info@ta-collection.com

Whatsapp: +852 5744 6229

WhatsApp: +852 5744 6229