Return and Refund Policy
Return and Refund Policy
Change-of-mind returns (14 days)
You can return an item for any reason within 14 days of receiving it. To be eligible, the item must be in the same condition you received it: new, unworn and unused, with its tags, manuals, warranty card and original packaging. You will also need your receipt or proof of purchase. Please check that an item suits you before wearing it: we may reduce the refund to reflect any loss in value caused by handling beyond what is needed to examine the item.
How to return an item
Email us at shop@ta-collection.com to request a return. We will reply with the return address and instructions. Please send the item back by mail within 14 days of our reply, using a trackable and insured service; the parcel remains your responsibility until we receive it.
Return costs and restocking fee
For change-of-mind returns, you pay the cost of sending the item back.
- Customers in the United Kingdom and the European Economic Area: no restocking fee.
- Customers in all other countries: a restocking fee of up to 30% of the item price may apply to change-of-mind returns.
Faulty, damaged or incorrect items
Please inspect your order when it arrives. If an item is faulty, was damaged in transit, or is not what you ordered, contact us at shop@ta-collection.com with your order number and photos. We will repair, replace or refund it at no cost to you, and we cover the return postage. No restocking fee applies. This does not affect your statutory rights.
Exchanges
We do not offer direct exchanges. The fastest way to get a different item is to return the one you have for a refund and place a new order.
Refunds
We will let you know once we have received and inspected your return. Approved refunds are made to your original payment method within 10 business days; your bank or card issuer may take a few extra days to post it.
Contact
Email: shop@ta-collection.com