換貨及退貨政策

注意事項:

  • 如收到貨品後有任何疑問,請先透過電話:+852 3956 2253 、 Whatsapp:+852 5588 0021 或 電郵: info@ta-collection.com 聯絡我們,耐心等待我們的確認,以避免之後可能引起的問題。

  • 所有未經我們確認而自行寄回或自行帶返門市的產品,恕未能處理,還望理解。

 

請留意,本公司代理的所有產品一般不提供退換貨的服務,因此閣下必須於訂購前,小心核對所有產品資料,包括產品型號、規格和價錢。如有任何產品上的問題,歡迎在下單前聯絡我們了解更多(電話:+852 3956 2253 / WhatsApp:+852 5588 0021 / Email: info@ta-collection.com

如果你在收到貨後有任何疑問,或收到款式/型號與訂單不相符的產品,請你在 到貨後三天内聯絡我們  (電話:+852 3956 2253 / WhatsApp:+852 5588 0021 / Email: info@ta-collection.com 並於7天内寄回/親自帶回到門市進行換貨 。 

所有需要退換的產品必需是全新包括原本的包裝、說明書以及所有配件及不影響二次銷售。如果產品的包裝、配件等不完整及影響二次銷售,我們將會收取產品價錢50%的重新上架費用

  • 在指定退貨期內退回產品時,客戶必須提供充分理由指出產品有缺陷,包括說明產品在客戶擁有期間的使用情況。
  • 所有產品必須以原始狀態及完整包裝退回,包括文件、手冊和附件,若用家已打開包裝或使用產品,本公司將不會接受退貨或退款要求。我們強烈建議客戶於購買產品後保留相關包裝至少七天
  • 所有非產品相關費用(運輸,交易及保險)均不會退還。

 

如果該產品已經停售或不再進貨,有關款項將退回至您的付款戶口。

在任何情況下,將不會對任何因誤用或濫用商品而引起的任何損害負責。

請注意,客戶須承擔退回產品所涉及的所有費用。 在我們的團隊收到相關產品前,退貨包裹屬於客戶的責任 。 

因此,我們建議客戶在退貨時選擇已註冊及提供貨件追踪服務的快遞公司。 

如任何貨品因缺貨,或因任何 不能控制的情況(包括由於天災、火災、水災、意外、暴亂、戰爭、政府政策、罷工、海關扣查等),未能為閣下提供所訂購的貨品,本公司有權拒絕接受該訂單,或提供相同種類及價格的貨品以供替代。 倘若我們無法提供閣下訂單上的任何產品或服務,我們會於閣下所要求的出貨日期之前透過電郵通知閣下。

 

有關新產品預訂

由於所有新產品預訂都是按客人下單訂購的數量進行預訂,不能修改或取消的。如果客人需要取消新產品預訂,所收取的訂購款項將不獲退還

 

取消訂單

下單後,您的訂單將會自動處理並盡快發貨。若訂單尚在處理中,同時買家於下單後24小時内決定取消該筆訂單,本公司將收取產品價格的10%作行政費。若因為供應商延遲交貨以導致訂單延遲發貨,同時買家於下單後24小時内決定取消該筆訂單,本公司將收取產品價格的10%作行政費。一旦訂單已經發貨,則無法取消該筆訂單。若訂單已在運送途中,但買家堅持取消訂單,本公司將於產品退回公司後才會安排退款,而買家需全數支付產品運送費用。請留意,本公司會收取取消商品金額的40%作補貨行政費。

如果您想減少相關商品的購買數量,客戶只能在訂單發貨前取消訂單,此舉屬於「 部分取消」,您將會被收取取消商品金額的10%作為取消費用。

閣下必須於訂購前,小心核對所有產品資料,包括產品型號、規格和價錢。如有任何產品上的問題,歡迎聯絡我們(電話:+852 3956 2253 / WhatsApp:+852 5588 0021 / Email: info@ta-collection.com

 

中英文版本如有歧異,一概以英文版為準。如有任何爭議,我們將保留最終決定權 。

 

Note:

  • If you have any question about the product you have received, please contact us through hotline: +852 3956 2253 or WhatsApp: +852 5588 0021 first and wait for our reply.

  • All the returned product which is not confirmed by us, are not subjected to process. 

 

Please note that all products of our company generally do not provide return and exchange services. Please check all product information, including product model, specifications and price before placing the order. Please contact us for more information (hotline:+852 3956 2253 / WhatsApp:+852 5588 0021 / Email: info@ta-collection.com)

If the model you have received are not the same with your order list,  please contact us within 3 days (hotline:+852 3956 2253 / WhatsApp:+852 5588 0021 / Email: info@ta-collection.com) and return the product to us within 7 days . We will advise you the return and exchange procedure accordingly.

All products must be returned in original condition including packaging, documentation, manuals and accessories. The product cannot be returned if it is already used or opened by customer. We strongly recommend you keep your packaging for at least the first 7 days after purchase. 50% of your product amount will be charged as restocking fee if you have opened or used the item which it affect the resale of the product. 

  • When returning a product within the standard return period, a customer must provide full reasons for alleging that the product is defective, including stating how the product was utilized during the period that it was in the customer’s possession.
  • All products must be returned in original condition including packaging, documentation, manuals and accessories. The product cannot be returned if it is already used or opened by customer. We strongly recommend you keep your packaging for at least the first 7 days after purchase.
  • All non product related fees (shipping, transaction and insurance) are not refundable.

Please note that customers are responsible for all the fees involved for returning items for further examination. Return packages remain the responsibility of the customer until it is received by our team. Therefore, it is recommended that the customer takes necessary precautions by using registered and traceable services when returning the package.

If any goods are out of stock and cannot be provided to customers, we reserves the right to refuse to accept the order, or provide same type of goods and price for replacement. If we are unable to provide any products or services on your order, we will notify you via email.

 

About Pre-order Items

All New Products Pre-order are ordered to the supplier based on order quantity by customers, the quantity can't be modified after submission. If customers want to cancel a pre-order item, all the deposit are not refundable. Please confirm your order carefully before placing your order. 

 

Order Cancellation

All orders are automatically processed and sent for shipment as soon as they are placed. If order cancellation request is received within 24 hours of order placement AND the order hasn't been shipped yet, 10% of your cancelled amount will be charged as cancellation fee. If order shipment is postponed due to delay delivery from suppliers, and cancellation request is received after 24 hours of order placement, order cannot be cancelled. Once shipping arrangement is arranged, it cannot be cancelled and refunded.. Under the circumstances where order cancellation might be considered after order is shipped, cancelled items need to be returned to our facility before refund is issued. Please note that customers are responsible for all fees involved for returning items. In addition, 40% of your cancelled amount will be charged as restocking fee. All non product related fees (shipping, transaction and insurance) are not refundable.

If you want to deduct the product quantity after your order is placed, it will be considered as Partial Cancellation. Please noted that 10% of your cancelled amount will be charged as a cancellation fee.

Please check all product information, including product model, specifications and price before placing the order. If you have any product questions, please contact us (hotline:+852 3956 2253 / WhatsApp:+852 5588 0021 / Email: info@ta-collection.com).