B2B FAQs
Distributor Program FAQs
What is the TA-Collection Distributor Program?
Our Distributor Program gives businesses access to authentic Casio watches at exclusive B2B pricing. Approved partners can resell with confidence and scale with support.
Who can apply to become a distributor?
We welcome:
- Online sellers (Amazon, eBay, Shopify, etc.)
- Retail stores
- Corporate gift buyers
- Promotional distributors
- International resellers
Are your watches guaranteed to be authentic?
Yes. We only supply 100% genuine, brand-new watches.
Is dropshipping available?
We handle dropshipping requests on a case-by-case basis. Please contact our support team with your specific requirements, and we’ll be happy to assist you.
Is there a minimum order quantity (MOQ)?
Yes. Our MOQs are flexible depending on your needs. We accommodate small to medium businesses starting with low-volume orders.
How can I access distributor pricing?
Once your application is approved, we’ll share our private B2B catalog and wholesale rates.
Can I request a sample before committing to bulk?
Yes. We can arrange sample orders for product evaluation prior to larger commitments. Since every order is customized to meet your specific needs, samples are available for a fee. This helps ensure quality and accuracy before proceeding with larger quantities.
Can I choose specific Casio models?
Absolutely. Let us know which models you’re interested in, and we’ll confirm availability. Custom sourcing requests are welcome.
What payment methods do you accept?
We accept major payment methods such as bank transfer (T/T) and PayPal. Payment terms for large accounts can be discussed individually.
Where do you ship to?
We ship worldwide with reliable couriers. Shipping estimates are provided based on your location and order size. We accommodate client-arranged shipping if you prefer to use your own logistics provider. Simply inform our team in advance, and we’ll ensure seamless coordination.
Do you provide tracking and insurance?
Yes. All shipments include tracking. Insurance is available upon request, especially for high-value orders.
How long does it take to process and ship my order?
Processing typically takes 1–3 business days after payment confirmation. Delivery time varies by destination.
How often is the product catalog updated?
We regularly update our product catalog to include the latest Casio releases and restocked items. To stay informed about new additions, we recommend visiting our website.
Our B2C product listings are also available for B2B orders. For any specific inquiries or assistance, please don’t hesitate to contact our team.
Do you provide product images or descriptions for my store?
We do not provide official product images or descriptions. However, you are welcome to create your own marketing materials or use images available on Casio’s official sites in compliance with their policies.
What support does TA-Collection provide after purchase?
Our B2B team offers ongoing support related to orders, invoicing, and shipping. For product-specific or technical issues, please consult Casio’s official channels.
What should I do if I receive damaged or incorrect items?
Upon receiving your order, please inspect the shipment promptly. If you encounter any damaged, defective, or incorrect items, kindly notify our support team within 7 days of delivery. Provide photos and details of the issue, and we’ll arrange a replacement or solution promptly.
For missing or incorrect items, we will ship the correct products to you after verifying the discrepancy. Your satisfaction is our priority, and we appreciate the opportunity to resolve any concerns swiftly.
📞 Contact
Who can I contact for more information?
For all inquiries, please email our B2B team at b2b@ta-collection.com. We’re here to help you grow your business.